My experience with @Citi Trip Cancellation Claim

No air travel involved.

Hotel Booked with Best Western at Big Bear for 3 nights which had a min of 2 nights stay.

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On the day of travel our toddler had symptoms of high temperature & we decided not to travel which was a sensible decision at the point.

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The hotel considered us a no show & charged us for two nights. Being the Christmas weekend the price was already high & paying for a hotel stay for not being there hurt us a bit. 

I did book the room where I could have cancelled 24hr prior of arrival but just not on the day of arrival.

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I realized that I had made the booking with Citi Thankyou Premier card & I remembered this citi card had some sort of Trip Cancellation service

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Logged into the citicards website & looked up benefits section for Citi Thankyou Premier card.

 

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Got carried away with info provided here & decided to send in the claim form without reading & making sense of finer details.  Sent in the Claim form on 12/28/2015.

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Received the first response from Citi on 12/29/2015 & responded to the email within a couple of hours. There was no mention of Hotel info in this series of question. Everything was related to travel.

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Received another Claim form & few more questions from IDS Property Casualty Insurance Company on 12/30/2015. Responded to this email on 01/06/2016. Delay response was because I kept wondering whether I should go forward with this process or not. Somewhere I knew this isn’t going to workout.

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Final denial email from AMPIDS Property Casualty Insurance Company on 01/12/2016

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Even though I knew this isn’t going to work after the first email, Citi gave me a glimpse of optimism by going forward with the full claim process. Appreciate the sincerity & timely response from Citi but I think it would have been better if they have cut to the chase right after the response to the first email questions.  Bummer but at least now I know that I cannot rely on Trip Cancellation benefit from Citi for Hotel Cancellation.

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